Get to know the basics of Kanban and learn that it is much more than just a few stickies on the wall! This course provides you with a solid foundation and a good basis for the targeted management of knowledge work. With the help of our workbook, you can not only check what you have learned, but you also get to put it into practice! * Understand the principles and practices of Kanban. * Recognize the vicious circles of knowledge work. * Know why delivery capability is an essential factor. * Understand what work types and classes of services are all about. * Know how commitment is handled in Kanban. * Be aware of the difference between Discovery Kanban and Delivery Kanban. * Know initial metrics as a basis for continuous improvement.